Frequently Asked Questions
Aloe vera is our staple ingredient. Some companies highlight shea butter or coconut, we love aloe vera. Aloe vera was and still is used to expedite wound healing, soothe sunburn, and hydrate skin. It is a great plant to keep your body glowing. Moreover, it is perfect for sensitive skin!
U.S. Orders Only Standard Shipping All orders are sent via USPS or UPS. We offer free Standard Shipping on orders of $60 or more. For orders under $60, standard shipping of $6.95 will be charged. Standard shipping takes up to 5-8 business days (this may vary for orders shipped to Alaska, Hawaii and military bases) from ship date. *Please note for specials, ie: giveaways and third party offers - standard shipping times and rates will vary. More information can be found in the terms and conditions. In our attempt to craft and ship orders as quickly as possible, orders cannot be edited or cancelled once submitted after 24 hours. For orders purchased within the 24 hour limit, email email@example.com.
Expedited shipping will go into effect durning holidays! Please check back close to those dates.
You will receive your order within 8-14 business days. Once your order is placed, allow up to 2-3 business days for us to make your product (delaying may occur with high demand products).
All of our products are handmade, except for our facial care line. We use the finest ingredients to make sure everything is either natural and/or organic.
Anoki can be considered holistic. All of Anoki’s ingredients stem from a deep culture. These ingredients provide natural healing to one’s body. Therefore, depending on your skin issue, Anoki’s products should be able to produce at least one type of healing aspect, depending on the person.
We’d love for you to subscribe! Subscribe and get 10% off all orders after your first initial payment and delivery for the remainder of your subscription plan! Skip, pause, add and/or interchange scents, products, and more! All without needing to cancel your plan. Cancelation policy is as follows, please cancel anytime before your shipment has processed. Once shipment has processed and you do not want the order, you must wait for delivery and responsible for sending the order back. We do not provide free returns for canceled subscriptions. Once order is received, the refund will be given.
Absolutely! We always enjoy creating new collaborations. Contact us here.
Yes. That is how we are becoming known! Our organic and natural ingredients are a rave at farmer’s markets.
Yes. We do offer returns and refunds on all body creams, body lotions, body wash, facial care, and lip balms within 30 days if you are not satisfied. However, if the product is more than half way used we can not offer a refund. The customer will be in charge of the return shipping fee.
Yes. Since products are natural and handmade. We try not to use harmful chemicals. Please use the product within 6-12 months.
No. Anoki will stay with our 3 main colors: Kimi, Doli, and Nayeli. The reason for this is Anoki believes in enhancing your natural features. We have yet to see a person with natural green lips!